Privacy policy

🔐 Privacy Policy

Baynton’s Reptiles

Last updated: 9th of February, 2026

Baynton’s Reptiles (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”).

Baynton’s Reptiles is powered by Shopify, which provides the e-commerce platform that allows us to offer our Services.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make a purchase, communicate with us, or otherwise interact with the Services. Where there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy will prevail in relation to personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

🇦🇺 Australian Privacy Law

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the handling of personal information.

Nothing in this Privacy Policy limits your rights under Australian law.

📋 What Is Personal Information

“Personal information” means information or an opinion that identifies you or could reasonably identify you. This does not include information that has been anonymised or de-identified.

📥 Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact Details

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Payment & Transaction Information

  • Payment method details (processed securely via Shopify and payment providers)

  • Order history, transaction details, refunds, and exchanges

Account & Communication Information

  • Account preferences (if applicable)

  • Communications with us, including emails, messages, and support enquiries

Device & Usage Information

  • IP address

  • Browser type and device information

  • Pages viewed, interactions, and browsing behaviour

📡 How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, contact us, or communicate with us

  • Automatically through cookies and similar technologies when you use our website

  • From Shopify and service providers that assist with payments, hosting, analytics, fulfilment, and customer support

⚙️ How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, shipping, and returns

  • Communicate with you about orders, enquiries, or support requests

  • Provide customer service and husbandry support

  • Improve and personalise your shopping experience

  • Send marketing communications where you have consented

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory obligations

📣 Marketing Communications

We may send you marketing emails or messages if you have opted in or where permitted by law.

You can unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly. Transactional emails (such as order confirmations) will still be sent where necessary.

🍪 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable core site functionality

  • Analyse website traffic and performance

  • Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

🔁 How We Share Personal Information

We may share personal information with:

  • Shopify, as our e-commerce platform provider

  • Payment processors and shipping partners to complete your orders

  • Service providers who assist with IT, analytics, marketing, and customer support

  • Legal or regulatory authorities where required by law

We do not sell personal information.

🌍 International Data Transfers

Some personal information may be stored or processed outside Australia, including by Shopify or its service providers. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

👶 Children’s Privacy

Our Services are not directed to children. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a child has provided us with personal information, please contact us so it can be removed.

🔐 Data Security & Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

🧾 Your Rights

You may have the right to:

  • Access personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information (subject to legal requirements)

  • Opt out of marketing communications

To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.

🗂 Complaints

If you believe we have mishandled your personal information, please contact us first so we can attempt to resolve the issue.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

📩 Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

Baynton’s Reptiles
📧 support@bayntonsreptiles.com.au
📞 +61 435 070 830

Business Address:
14 Bonello Circuit
Flagstone QLD 4280
Australia